Privacy Policy

As the digital gateway for Kerala Medical Value Travel Society (KMVTS), we collect personal and medical information necessary to facilitate your healthcare journey. This includes: • Personal identity (Name, Passport details, Nationality) • Medical history and reports for tele-consultations • Visa documentation and travel preferences • Communication records between you and our support team.

Your data is used exclusively to bridge the gap between you and world-class healthcare providers in Kerala. We use it to: • Verify your account and eligibility for specialized care • Coordinate with JCI and NABH accredited hospitals of your choice • Facilitate M-Visa and AY-1 Visa documentation • Manage travel logistics, airport transfers, and post-operative support.

We take your privacy seriously. Your medical records and personal details are encrypted and shared ONLY with government-accredited hospitals and medical specialists you have selected. We do not sell or trade your data to third-party marketing agencies. Disclosure to government authorities may occur only when required for visa processing or legal compliance.

Heal in Kerala employs industry-standard encryption protocols (SSL/TLS) to ensure that your medical records and financial transactions remain secure. Our databases are monitored 24/7 to prevent unauthorized access and data breaches.

You maintain full control over your information. You can access, update, or request the deletion of your account data through your dashboard. For specific medical records shared with hospitals, data retention is subject to the medical record policies of the respective healthcare institutions.

We use essential cookies to maintain your session and improve your experience on our platform. Analytical cookies help us understand how users interact with our 'Care Economy' initiatives, but these do not store personally identifiable medical information.